Help desk · straight answers

Answers before the key.

What this store is, how delivery works and what happens if something goes wrong. If your question is not here, WhatsApp support with your order ID.

01 / Common questions

What people ask
before buying.

Open activation guides
What exactly am I buying?

A single-use subscription license key for one named tool, on one platform, for one duration. The duration starts when you activate the key inside the tool — not when you order it. One key can only belong to one order.

Do I need to hand over my game login?

Never. AIM Playr sells keys, not account access. There is no password field in checkout, and no order is fulfilled by logging into your game. Support will never ask for your game credentials either.

How fast is delivery?

Crypto orders deliver automatically once the gateway confirms the on-chain payment. Manual methods — Easypaisa, JazzCash, UPI, Paytm, PhonePe, Google Pay and Binance gift cards — move to review when you submit proof. The owner checks it, then the key is allocated and shown immediately. The order page polls for the status change, so you can leave it open.

The key does not activate. What now?

Send a screenshot of the exact error on WhatsApp within 24 hours of delivery. If the key is faulty, we replace it from live stock. If no replacement exists, the order is refunded. A key that activates successfully is a final sale — subscription time cannot be returned. The full split is in the refund policy.

Can I come back to my key later?

Yes. Open the Track order page with your order ID and the same WhatsApp number used at checkout. The page keeps the delivered key and its activation steps. No account is created and there is no password to reset.

Why is a plan showing “Out of stock”?

Stock is counted from real keys in the database, not a hand-written number. A plan stops selling when its available keys reach zero. It stays visible so you can see the listing exists and check back after a restock. No fake counters or countdown timers are used anywhere on this store.

02 / Still stuck?

Talk to a
person.

WhatsApp is the fastest route for an open order. Include the order ID and, for a failed key, one screenshot of the error. That is everything support needs.

  • Never send your game password
  • Never re-share a delivered key publicly
  • Keep the order ID for any dispute
support/checklist ready
01 · Order IDRZX-XXXXXX from your order page ✓
02 · WhatsApp numberThe one used at checkout ✓
03 · Error screenshotOnly for a key that will not activate ✓
04 · Payment proofOnly for a manual payment dispute ✓
No passwords No game logins